Privacy policy

Design Junction Privacy policy

Design Junction NZ operates this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a curated shopping experience (the "Services").

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

Personal information we collect or process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously.

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Account information including your username, password, security questions, preferences and settings.
  • Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
  • Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
  • Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
  • From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;

 

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

 

  • Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
  • Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
  • Cookies & Analytics. Our website may use cookies and similar technologies to: Remember your preferences, keep items in your shopping cart, Analyse website traffic to Improve website performance. We use Google Analytics, Meta/Facebook Pixel, Shopify Analytics

 

Ecommerce Platform – Shopify.  Shopify provides the ecommerce platform that allows us to sell our products and services. Your data may be stored through Shopify’s secure data storage, databases, and applications. Shopify stores your data on secure servers protected by firewalls. Payment information is processed securely through Shopify Payments or third-party payment gateways. We do not store full credit card information on our servers.

Payment Providers We use secure third-party payment providers including:

Stripe, PayPal, Afterpay, and Windcave. These providers process payment information according to their own privacy policies.

  • Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
  • Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
  • Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.
  • Shipping and Courier.  We only share information where necessary to operate our business, including with: Shipping and courier companies,
  • We do not sell your personal information.

·      With Your Consent:

·      Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.

Changes to This Policy.

We may update this Privacy Policy from time to time. Changes will be posted on this page.

Your Rights.

Under the New Zealand Privacy Act 2020, you may request access to or correction of your personal information.

To make a request, contact us at: admin@designjunction.co.nz

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below.

Design Junction

Email: admin@designjunction.co.nz

Phone: 03 3650193